seminar Terms and Conditions
money back guarantee
If within three months from the date of your first seminar you are still smoking, vaping or drinking alcohol and decide not to stop, your fee will be refunded in full without inquisition. Your word will be taken on trust. However, we would request you on your part to be genuine in your desire to stop.
This guarantee will be invalidated in any of the following events:
(1) That you cancel, postpone or fail to attend any seminar, arrive over 15 minutes late or leave over 15 minutes early for any seminar.
(2) That you fail to attend at least two free back-up seminars within three months of the date of your first seminar (the second and third seminars are not a repeat of the first seminar and last approximately three to four hours each).
Should you stop smoking, vaping or drinking alcohol for three months or longer but start again at a later date, you may attend any number of back-up seminars on payment of half the standard fee (Please note for private seminar clients payment of half the standard fee is limited to two back-up sessions).
However, once you have not attended a full first seminar in the preceding 12 months you would need to attend the first seminar again, and the standard fee will be payable and the guarantee will apply.
Some special promotions may not include the Money Back Guarantee.
Online seminars rely on face-to-face interaction between the facilitator and the client so you do need a functional webcam/audio and you need to be visible and engaged for the duration of the whole seminar. Failure to do so constitutes ‘failure to attend the seminar’ in accordance with the money back guarantee (if applicable).
Back-up seminars are different to the initial seminar and are approximately three to four hours long. They may be held during business hours and we cannot guarantee weekend seminars. Back-up seminars are conducted online.
our right to cancel
public & private seminars
Once you have received confirmation of your place on the seminar you will be liable for the whole fee unless we receive four days notification of cancellation (seven days for private seminars).
For bookings cancelled four days (seven days for private seminars) or more before a seminar date, the full seminar fee will be refunded or transferred to another date. No refund will be made for bookings cancelled less than four days before the seminar (seven days for private seminars), except in exceptional circumstances and at our discretion, however we may consider transferring the fee to another seminar.
Promotional vouchers will be invalidated.
If you arrive more than 15 minutes late for your appointment, you will be refused entry. Your fee will not be refunded but an alternative seminar date may be offered at our discretion.
In the unlikely event that you require a back-up seminar, please be aware that cancelling or re-arranging your appointment will invalidate any Money Back Guarantee (regardless of notice given).
Two weeks notice is required to cancel or postpone a workplace seminar otherwise the full fee applies.
There is a minimum number of ten people per seminar and the booking is confirmed only on full payment of the fee.
If fewer than ten people attend the seminar, the minimum fee still applies. If more people attend the seminar than anticipated, the company is committed to pay for each additional attendee within 30 days of the seminar taking place.
personally identifiable information
Personally identifiable information provided to us is used for execution of a contract and nothing else.
It will be shared with Allen Carr's Easyway facilitators through the Arlo mobile app, as the ability of the facilitator to record attendance and contact registrants is a necessary part of delivering the service.
By engaging our services it is considered that you agree to our terms and conditions.
aia vitality members
Membership must be current at time of attendance and members will be asked to provide proof of ID at the start of the seminar. For online seminars proof of ID will need to be held up to the camera.
AIA Vitality benefits are solely for the named member and cannot be transferred to anyone else.